The future of outsourced contact centers

Companies are preparing for a new wave of computerization. The use of virtual reality, artificial intelligence and chatbots are at the top of the wish lists, according to a news article by Oracle. Customer interaction Read More …

Who owns the smart city?

People are working hard on the ‘internet of everything’, which is actually more than just a collection of connected ’things’. The internet of everything results in massive data production, in which larger cities take the Read More …